Shipping & Returns

At SinaPlug, we aim to make shipping and returns simple, transparent, and convenient for our customers. This page provides information about domestic and international shipping, local pickup, customs and duties, delivery times, and our return process.

Shipping

We ship LED display parts, control systems, power supplies, receiving cards, sending cards, video processors, and other products from our Texas warehouse.

Domestic Shipping – United States

We ship orders throughout the United States using reliable carriers such as FedEx and UPS.

Orders are shipped directly from our Texas warehouse.

In-stock orders are typically processed and shipped promptly.

Same business day shipping is done for all in-stock orders placed before our daily shipping cutoff.

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times may vary depending on the destination, shipping method, product availability, and carrier delays.

For urgent orders, please contact us before placing your order to confirm availability and shipping options.

International Shipping

We ship to customers in Canada, Mexico, Europe, and other international destinations.

International orders may be shipped through carriers such as FedEx, UPS, USPS, or DHL, depending on the destination, package size, service availability, and shipping method selected.

International delivery times vary by destination and shipping service. Estimated transit times shown at checkout are estimates and may be affected by customs clearance, carrier delays, weather, or other circumstances beyond our control.

Customs, Duties & Taxes

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by the destination country’s customs authorities and are not controlled by SinaPlug.

Depending on the destination and shipping method:

  • Duties and taxes may be calculated or displayed during checkout when available.
  • Some customs charges may be collected by the carrier upon delivery.
  • Customers are responsible for providing accurate shipping and customs information.
  • Customs clearance may affect the final delivery time.

Please check your country’s import regulations before placing an international order if you are unsure about applicable duties or taxes.

Local In-Store Pickup – Carrollton, TX

Customers located near our Texas warehouse are welcome to come in for local in-store pickup in Carrollton, TX.

Pickup is available for eligible orders after the order has been processed and confirmed as ready for pickup.

Pickup Process

  1. Place your order online and select the available pickup option at checkout.
  1. Wait for our confirmation that your order is ready.
  1. Visit our Carrollton, TX location during pickup hours.
  1. Provide your order information or identification when collecting your order.

Please do not visit the warehouse for pickup until you have received confirmation that your order is ready.

Pickup Location:

3361 Boyington Dr, Ste 120

Carrollton, TX 75006, USA

Pickup Hours: Monday–Friday, during our posted business hours.

For current pickup availability or special pickup arrangements, please contact us before visiting.

Order Processing & Delivery

Shipping times depend on product availability.

For products listed as In Stock, we generally process orders promptly during business days. Products that are backordered or require additional processing may have longer estimated shipping times.

If an order contains multiple products with different availability dates, your order may be shipped in multiple shipments if you request it.

Once your order has shipped, tracking information will be provided when available.

Please note that carrier delivery estimates are not guaranteed. Delays may occur due to weather, customs, carrier capacity, incorrect addresses, or other circumstances outside our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order. Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.

Returns

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or other proof of purchase.

Products that have been installed, modified, damaged, or used improperly may not be eligible for return.

To start a return, please contact us at info@sinaplug.com before sending the item back.

Please note that returns must be sent to the following address:

SinaPlug

3361 Boyington Dr, Ste 120

Carrollton, TX 75006

USA

Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, you will be responsible for all return shipping charges unless otherwise stated or the return is due to an incorrect item being shipped or a confirmed product issue attributable to SinaPlug.

If your country of residence is outside the United States, return shipping may take longer than expected.

Customers should use a trackable shipping method when returning products and retain proof of shipment until the return has been processed.

You can always contact us at info@sinaplug.com with any questions about returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If the return is the result of an incorrect item being shipped or a confirmed product issue attributable to SinaPlug, we will review the situation and provide appropriate return instructions.

Non-Returnable Items

Custom products, including special orders or personalized items, cannot be returned.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions or concerns about whether a specific item is eligible for return, please contact us before sending the item back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate purchase for the new item.

Refunds

Once a returned product is received and inspected, we will notify you whether the refund has been approved or declined.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@sinaplug.com.

Important Information

Shipping availability, delivery times, pickup availability, and return eligibility may vary by product and destination.

For questions about international shipping, customs and duties, local pickup in Carrollton, TX, delivery times, or returns, please contact our team before placing your order. We will be happy to help you determine the best shipping or pickup option for your order.